Terms and Conditions

Last updated: 1 September 2026

These terms apply to your use of distillatedirect.shop and to every order you place with us. By placing an order, you agree to them. Please read them alongside our Privacy Policy, which explains how we handle your personal information, and our Refund and Returns Policy, which covers what happens if something is wrong with your order.

Who can order

To buy from us you must:

• Be of legal age to purchase cannabis in your province or territory — 19 in most of Canada, 18 in Alberta, 21 in Quebec
• Be resident in Canada and ordering to a Canadian address — we do not ship outside Canada
• Have Canadian online banking, so you can send an Interac e-Transfer

We may ask any customer to confirm their age. First-time customers may be asked to provide government-issued photo identification before an order is released. Identification is used only to verify age and eligibility, and is handled as described in our Privacy Policy.

Placing an order

Placing an order is an offer to buy, not a completed sale. The sale is formed when we accept your order and confirm your payment.

We may decline or cancel an order — for example where a product is out of stock, where we cannot verify your age, where the delivery address falls outside the areas we serve, or where we have reason to believe an order is fraudulent. If we cancel an order you have already paid for, we refund it in full.

Prices, promotions, and product availability can change at any time without notice. If a product is listed at an obviously incorrect price, we may cancel the order and refund you rather than fulfil it at that price.

Payment

We accept Interac e-Transfer only. We do not accept cash, cheques, credit or debit cards, or payment on delivery, and we do not offer in-person pickup.

Your order is not processed until your payment has been received and accepted. We never ask for your banking credentials, and we do not store card numbers or e-Transfer security answers on this website.

Shipping and delivery

We ship within Canada only. Orders are sent by Canada Post with tracking, packaged discreetly and sealed so that the contents are not identifiable from the outside.

It is your responsibility to provide a complete and correct delivery address. Orders sent to an incorrect address supplied at checkout cannot be replaced or refunded.

Delivery times depend on the carrier and your location, and we cannot guarantee a delivery date. Some regions fall outside guaranteed delivery — Nunavut, Yukon, the Northwest Territories, Northern Quebec, Côte-Nord, Northern Ontario, Northern Manitoba, and communities with a population under 3,000. Orders to these areas are sent at the customer’s risk.

If something is wrong with your order

Damaged, defective, incorrect, missing, or undelivered orders are covered by our Refund and Returns Policy. That page is the single source for what we can and cannot accept, and the timeframes that apply. Please read it before contacting us so you know what to expect.

Product information and responsible use

Product descriptions, strain information, and any effects described on this site are general information, not medical advice. Cannabis affects people differently, and nothing on this site should be treated as a diagnosis, prescription, or treatment recommendation.

• Keep all products away from children and pets
• Do not drive or operate machinery after use
• Cannabis can cause drowsiness and short-term memory effects
• Not for use by anyone under the legal age, or by anyone who is pregnant or nursing

If you have a medical condition or take prescription medication, speak to a healthcare professional before using cannabis products.

Using this website

You are responsible for keeping your account details and password secure, and for any activity that takes place under your account. Please tell us promptly if you believe your account has been accessed by someone else.

You agree not to misuse this site — including attempting to gain unauthorised access to it, interfering with its operation, scraping or bulk-copying its content, or purchasing products for resale.

Content on this site

The text, images, product photography, and layout of this site belong to us or are used with permission. You may not copy, republish, or use them commercially without our written consent.

Customer reviews reflect the views of the people who wrote them and are published as submitted. We may remove reviews that are abusive, misleading, or unrelated to the product.

Limitation of liability

To the fullest extent permitted by law, our total liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under applicable law, including your rights under consumer protection legislation.

Changes to these terms

We may update these terms from time to time. The revision date at the top of this page shows when they last changed, and the terms in effect at the time you place an order are the ones that apply to it.

Governing law

These terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Contact us

Questions about these terms can be sent through our contact page.