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Last updated: 31 August 2026
Distillate Direct ships to addresses across Canada. Everything arrives in discreet, sealed, odour-controlled packaging with no branding on the outside.
Shipping rates
- Free shipping on orders over $120 – Canada Post Xpresspost, 2-3 business days with tracking.
- $25 flat rate on orders under $120 – Express Fast Flat Rate, 2-3 business days with tracking.
- $40 UPS or Purolator – 1-3 business days to major cities. Signature is required and we cannot deliver to a PO box.
- The exact cost is calculated in your cart before you pay, so there are no surprises.
Where we ship
We ship within Canada only. We cannot ship internationally, and we cannot ship across the Canadian border under any circumstances.
You must be of legal age to purchase cannabis in your province or territory – 19+ in most of Canada, 18+ in Alberta, and 21+ in Quebec.
Processing time
Orders are processed once your Interac e-transfer payment has been received and accepted. Payments received on business days are normally processed the same or next business day. Orders placed over a weekend or a statutory holiday are processed on the next business day.
Your order does not enter the shipping queue until payment clears, so sending your e-transfer promptly is the fastest way to get your parcel moving.
Delivery times
Once shipped, typical delivery times are:
- Ontario, Quebec, and the Maritimes: 2-4 business days
- Prairies and British Columbia: 2-5 business days
- Rural, remote, and northern communities: 5-10 business days
These are estimates provided by the carrier, not guarantees. Weather, holidays, and carrier backlogs can add time, particularly to northern and remote routes.
Tracking
You will receive a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to begin updating after the number is issued – if it looks inactive at first, that is normal.
Discreet packaging
Every order ships in plain, unmarked packaging. There is no indication of the contents, no company branding, and no product imagery on the outside. Products are sealed inside to control odour during transit.
Delivery problems
If tracking shows your parcel as delivered but you do not have it, please check with others at your address and with your local post office first – parcels are often left with a neighbour or held for pickup. If it still cannot be located, contact us and we will open a trace with the carrier.
If a parcel is returned to us as undeliverable, refused, or unclaimed, we will refund the order less shipping costs once it arrives back with us.
Please double-check your shipping address at checkout. We cannot redirect a parcel once it has entered the carrier network, and orders sent to an incorrect address supplied at checkout are not eligible for refund.
Shipping questions
How much is shipping at Distillate Direct?
Shipping is free on orders over $120. Below that, Express Fast Flat Rate shipping is $25 and arrives in 2-3 business days with tracking. UPS and Purolator is $40, arrives in 1-3 business days to major cities, requires a signature, and cannot be delivered to a PO box.
Do you offer free shipping?
Yes. Orders over $120 ship free via Canada Post Xpresspost, 2-3 business days with tracking.
How long does delivery take in Canada?
Most southern cities receive orders in 2-5 business days after shipping. Newfoundland and Labrador takes 4-7 days. Northern and fly-in communities in Nunavut, the Northwest Territories and Yukon can take 10-14 days.
Do you ship discreetly?
Yes. Every order ships in plain, unmarked packaging with no branding and no product imagery on the outside. Products are sealed inside to control odour in transit.
Do you ship outside Canada?
No. We ship within Canada only and cannot ship across the Canadian border under any circumstances.
How do I pay?
Payment is by Interac e-transfer. We never ask for or store credit card numbers. Your order enters the shipping queue once payment is accepted.
For anything not covered here, or to check on an order already in transit, get in touch through our contact page with your order number.